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HiveGateby IT Labs India
HiveGate by IT Labs India

HiveGate features and progress

In developmentLast updated

A CRM for Indian businesses that live on enquiries: mail and website-form leads become contacts, deals and follow-ups on their own, so you approve instead of typing. WhatsApp is in testing. Works without AI, except the items marked AI only; AI only takes the typing away.

  • 36 Ready
  • 22 In testing
  • 2 Planned

Ready: built and passing its tests on our development system. In testing: built and in testing; anything that does not pass testing will be removed. Planned: not built yet; no date promised.

Getting started

  • One sign-in with your IT-Labs account

    Planned

    Your team uses the same login for every IT-Labs product, with passkey or authenticator codes.

  • Set up in one question

    Ready

    Pick your kind of business; ready-made stages, fields and rules for traders, manufacturers, agencies and service firms are set for you.

  • Import and export contacts

    Ready

    Bring your old list in from Excel or CSV with columns matched for you; one click gives a spreadsheet of the contacts you see.

  • Help on every screen

    Ready

    Each screen says what it is for and what to do next, with short how-to guides.

  • Your company profile

    In testing

    Type what your company does, or read it from your website; your own text is never overwritten.

Enquiries and channels

  • Mail inbox capture

    Ready

    Enquiries to your business mailbox become contacts and deals; repeats and spoofed mail are kept out.

  • Web form enquiries

    Ready

    Leads from your website form land in the CRM straight away.

  • WhatsApp Business inbox and replies (optional)

    In testing

    Not shown until you switch it on in Settings. Then WhatsApp enquiries are captured and you can reply from the deal. Switch it off and nothing is lost.

  • IndiaMART leads

    In testing

    IndiaMART buy leads arrive without copy and paste.

  • New enquiries list to approve or set aside

    Ready

    One tap to approve a lead, park it, or undo.

  • Add an enquiry from anywhere

    Ready

    Note a phone call or walk-in from any screen in seconds.

  • Allowed and blocked senders

    Ready

    Block a sender or whole domain, or always trust a customer; each sender has a page with their full history.

  • For accounts: bank, tax and payment mail kept apart

    In testing

    Mail from your bank, the tax portal and payment services goes into one plain list, never a lead or a ticket. A fake that cannot prove its sender is set aside and flagged on Today.

  • Mailbox handlers, signatures, changes and removal

    Ready

    Choose who answers each mailbox, reply as sales@ or support@ with the right name and signature, and fix or remove a mailbox with a plain warning of what will stop.

  • Reply from your own mail app

    In testing

    Answer a customer from your phone's mail app and it still lands on the deal.

  • Same person

    Ready

    When a form comes from someone you know, one tap puts it on their record.

Campaigns

  • Campaigns by mail

    In testing

    Write one plain mail, see who gets it and who is left out and why, test it on yourself, and send it through your own mailbox at a safe pace.

  • Links for posts and ads

    Ready

    Make a short link for a post or ad, paste it yourself, and see its clicks and the web form enquiries it brought.

  • Which campaign brought which client

    In testing

    See who responded to each campaign, whether we are certain or it is likely, the deal it became and whether it was won. Correct it if it is wrong.

Sales and follow-up

  • Contacts, companies and deals with a kanban pipeline

    Ready

    See every deal by stage and drag it forward.

  • One timeline per deal

    Ready

    Mails, WhatsApp messages, calls and stage changes in one place.

  • Tasks and follow-up reminders

    Ready

    Every reply and follow-up stays on the record.

  • Today: what to do now

    Ready

    A short list in order, each line saying why it is there.

  • Status that follows the conversation

    Ready

    A reply or a client's answer moves the deal on by itself, says why, and can be taken back in one tap. Won and lost stay your click.

  • Custom fields

    Ready

    Track what matters to your business, like product, quantity or city.

  • GST quotes with a payment QR code (optional)

    In testing

    Not shown until you switch it on in Settings. Then make a proper GST quote as a PDF the customer can pay by scanning. Switch it off and nothing is lost.

  • Deal values and money totals (optional)

    In testing

    Not shown until you switch it on in Settings. Then each deal can carry an amount, and the board and Reports add them up. Off, no money shows anywhere; switch it on again and your amounts are back.

  • One page for each client

    Ready

    See a company's people, deals, tickets and everything that happened on one page.

  • Client codes

    Ready

    Keep the ID a client already has, or make one in your own pattern; other systems' IDs are kept beside it.

Customer support

  • Support tickets

    In testing

    Mail to your support address becomes a numbered ticket at once. Mail from a new or unproven sender is marked so you look first. Files can be attached; reports show first-reply time.

  • Ticket reply times

    Ready

    Set reply targets per ticket type; HiveGate reminds the owner, then the backup, before they slip.

  • One problem, one ticket

    Ready

    A second message on the same problem joins the open ticket; Solved is one tap and Reports counts it.

Automation

  • Simple if-then rules with presets, locked or suggested

    Ready

    Assign owners, move stages, add tasks or prepare drafts; nothing is sent without your click. What a rule decides stays decided, and a fix your team repeats three times becomes a rule in one tap.

AI helpers (optional)

  • AI fills in the lead for you

    In testing

    Name, phone, company, city, product, quantity and budget are read from the message.

  • Category, priority and summary for each enquiry

    In testing

    See at a glance what a lead is about and how urgent it is; supplier pitches and spam are set aside.

  • Suggested owner and stage, applied only when the AI is sure

    In testing

    You set how sure the AI must be; below that it only suggests.

  • Reply drafts and deal summaries

    In testing

    A ready reply waits for your click, and a daily brief shows which deals need you.

  • Ask the CRM in plain words

    In testing

    Ask questions like 'open deals over 1 lakh in Pune' and get the list.

  • AI can be switched off per feature

    Ready

    Use only what you trust; everything works by hand too.

  • Use a guess in one tap

    Ready

    When the AI is unsure, its guess waits beside the field; tap Use this to accept it.

Reports

  • Pipeline, sources, won or lost and response time

    Ready

    Know where your business comes from, what closes and how fast your team answers in business hours; export to CSV.

  • Why deals end

    Ready

    One tap gives the reason when a deal is won or lost, and reports show the lost and why, and what has no end yet.

  • How replies are known

    Ready

    Reports count replies sent here, copies from your mail, the client's mail showing an answer, and your own one-tap mark, each apart, and say what cannot be seen.

Telecalling

  • Telecalling for your team

    Ready

    Switch it on in Settings; upload a call list, share it out fairly, and each caller just taps Next.

  • One-tap call outcomes and call-backs

    Ready

    Call from the phone, save how it went and the next call-back in one tap; callers never see the full number.

  • Live board and calling reports

    Ready

    See who is on a call right now, calls and connect rate per person per day, and deals won from calls.

  • Calling rules, and calls through a phone provider (optional)

    In testing

    Do-not-call lists, calling hours, consent and scrub checks before every call. Provider calls and recordings stay hidden until you switch them on; switching off loses nothing.

Team, phone and language

  • Teams and who sees what

    Ready

    Make teams in Settings; staff see their own deals, managers see their team's.

  • Works on your phone

    Ready

    Install it like an app and use it in the field.

  • English and Hindi

    In testing

    Everyone sees plain English by default. Optional: your company can switch Hindi on in Settings, then each person picks English or Hindi.

  • API keys for AI apps

    Ready

    Connect your AI assistants with a key you can revoke any time.

Your data

  • Each business's data kept apart

    Ready

    Your records are fenced off from other businesses on the system.

  • Export, erasure, removal requests and consent

    In testing

    Hand a customer their data, erase it on request, honour STOP, and keep removal requests waiting in Settings, Privacy with their due date.

  • Full decision trail and retention settings

    Ready

    See why each enquiry was filed the way it was, and choose how long mail is kept.

  • Where each address came from

    Ready

    See how an address reached a contact, and take it off without losing the person.

  • One-click unsubscribe

    In testing

    Every campaign mail carries a link that stops campaign mail to that address.

HiveGate: the AI front line

  • AI answers your customers in your company voice

    In testing

    Customers get a reply from your own answers at any hour, in your company's tone, and it says plainly that it is an AI.

  • Hands over to a person, and your team sees only what needs them

    In testing

    The AI hands the chat to your team when it is unsure, the customer is upset, money or legal matters arise, or a person is asked for; they see only those and can approve each AI reply first.

  • Website chat for your site

    In testing

    A chat box on your own website where visitors talk to the AI and, when needed, to your team.

  • Replies in the customer's language and English

    Planned

    The customer is answered in their own language, and your team can read it in English.

With AI and without AI

HiveGate works without AI, except the items marked AI only. AI is an option per business, switched on or off at any time.

One extra needs AI: Ask the CRM in plain words. Rule suggestions also come from AI.

AI runs on IT Labs' own AI service.

Same without AI43

  • One sign-in with your IT-Labs accountPlanned
  • Set up in one questionReady
  • Import and export contactsReady
  • Help on every screenReady
  • Add an enquiry from anywhereReady
  • Allowed and blocked sendersReady
  • For accounts: bank, tax and payment mail kept apartIn testing
  • Mailbox handlers, signatures, changes and removalReady
  • Reply from your own mail appIn testing
  • Same personReady
  • Campaigns by mailIn testing
  • Links for posts and adsReady
  • Which campaign brought which clientIn testing
  • Contacts, companies and deals with a kanban pipelineReady
  • One timeline per dealReady
  • Tasks and follow-up remindersReady
  • Today: what to do nowReady
  • Status that follows the conversationReady
  • Custom fieldsReady
  • GST quotes with a payment QR code (optional)In testing
  • Deal values and money totals (optional)In testing
  • One page for each clientReady
  • Client codesReady
  • Ticket reply timesReady
  • One problem, one ticketReady
  • AI can be switched off per featureReady

    These are the switches themselves.

  • Use a guess in one tapReady
  • Pipeline, sources, won or lost and response timeReady
  • Why deals endReady
  • How replies are knownReady
  • Telecalling for your teamReady
  • One-tap call outcomes and call-backsReady
  • Live board and calling reportsReady
  • Calling rules, and calls through a phone provider (optional)In testing
  • Teams and who sees whatReady
  • Works on your phoneReady
  • English and HindiIn testing
  • API keys for AI appsReady

    For your own AI apps; this does not depend on HiveGate's own AI being on.

  • Each business's data kept apartReady
  • Export, erasure, removal requests and consentIn testing
  • Full decision trail and retention settingsReady
  • Where each address came fromReady
  • One-click unsubscribeIn testing

Faster with AI (works by hand too)12

  • Your company profileIn testing

    With an assistant set up, it fills the profile from your website.

  • Mail inbox captureReady

    With AI, the name, company and enquiry details are filled in from the mail; without it, you fill the empty boxes yourself.

  • Web form enquiriesReady

    With AI, free text in the form is read to fill the empty boxes; without it, you fill them yourself.

  • WhatsApp Business inbox and replies (optional)In testing

    With AI, the enquiry details are filled in from the message; without it, you fill the empty boxes yourself.

  • IndiaMART leadsIn testing

    With AI, the enquiry details are filled in from the lead's message; without it, you fill the empty boxes yourself.

  • New enquiries list to approve or set asideReady

    With AI, each enquiry arrives filled in, so you mostly just approve; without it, you fill the empty boxes, then approve.

  • Support ticketsIn testing

    With AI, the customer details are read from the mail; without it, you add them yourself. Tickets, numbers and marks work the same.

  • Simple if-then rules with presets, locked or suggestedReady

    With AI, a 'prepare a reply draft' rule writes the text for you; without it, the draft uses your own or our standard text.

  • AI fills in the lead for youIn testing

    Without AI, you type these details in yourself.

  • Category, priority and summary for each enquiryIn testing

    With AI, each enquiry is sorted for you; without it, you read each one and sort it yourself, and there is no written summary.

  • Suggested owner and stage, applied only when the AI is sureIn testing

    Without AI, you choose the owner and stage yourself, or use if-then rules.

  • Reply drafts and deal summariesIn testing

    With AI, a reply is drafted and the daily brief is written for you; without it, you write your own replies and the brief shows plain counts.

Only with AI5

  • Ask the CRM in plain wordsIn testing

    Without AI, this is not there; use the lists, filters and reports instead.

  • AI answers your customers in your company voiceIn testing

    Without AI, this is not there; your own team answers as today.

  • Hands over to a person, and your team sees only what needs themIn testing

    Without AI, this is not there; your own team answers as today.

  • Website chat for your siteIn testing

    Without AI, this is not there; your own team answers as today.

  • Replies in the customer's language and EnglishPlanned

    Without AI, this is not there; your own team answers as today.

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